Return & Refund Policy

Return & Refund Policy

At 【请替换：店铺名称】, your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unworn, and in their original condition.
  • If possible, items should be returned in their original packaging.
  • Certain items are not eligible for returns, including:
    • Final sale items
    • Gift cards
    • Personalized or customized products

Return Process

To start a return, please contact our customer support team at 【请替换：客服邮箱】 with the following information:

  • Your order number
  • Reason for return
  • Photos of the item if it is damaged, defective, or incorrect

Once your return request is approved, we will provide you with detailed return instructions.

Return Shipping

Customers are responsible for paying return shipping costs, except in cases where the item is defective, damaged, or incorrect. Return shipping fees will be communicated clearly during the return process.

Refunds

After we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, refunds will be processed to the original payment method within 7–10 business days.

Please note that shipping fees are generally non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at 【请替换：客服邮箱】. We may request photos of the item and packaging to expedite the resolution.

Order Cancellations

Orders can be cancelled within 24 hours of placement. Please contact our support team as soon as possible to request a cancellation.

Exchanges

We currently do not offer direct exchanges. If you wish to purchase a different item, please return your original order following the return process and place a new order on our website at 【请替换：店铺域名】.

Shipping Times

Processing time for all orders is typically 2-4 business days. Shipping usually takes between 7-15 business days, depending on your location and shipping method.

If you have any questions about our policies, please contact us at 【请替换：客服邮箱】.